FAQ – Frequently Asked Questions

General Questions

What products do you offer?

We provide high-quality climbing gear and outdoor equipment designed for adventure enthusiasts. Our product range includes harnesses, ropes, carabiners, and more. Explore our collection at climbinggearbrand.com.

How can I place an order?

You can easily place an order through our online store at climbinggearbrand.com. Simply browse our products, add items to your cart, and proceed to checkout.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and fees may vary depending on your location. For more details, visit climbinggearbrand.com.

Orders & Shipping

How long does shipping take?

Shipping times depend on your location and the selected delivery method. Standard shipping usually takes 3-7 business days domestically and 7-14 days internationally.

Can I track my order?

Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress.

What if my order is delayed?

Delays can occasionally occur due to high demand or logistical issues. If your order is taking longer than expected, check the tracking information or contact our support team for assistance.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided the items are unused and in their original packaging. Visit climbinggearbrand.com for full return instructions.

How do I initiate a return?

To start a return, log in to your account at climbinggearbrand.com and follow the return request process. Once approved, you’ll receive further instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued to your original payment method.

Product Care & Safety

How do I maintain my climbing gear?

Proper care ensures longevity and safety. Store gear in a cool, dry place, avoid exposure to harsh chemicals, and inspect regularly for wear and tear.

Is your gear safety-certified?

Yes, all our products meet international safety standards and undergo rigorous testing to ensure reliability.

Where can I find product manuals?

Product manuals and care guides are available for download at climbinggearbrand.com.

Troubleshooting

What if I receive a damaged item?

If your order arrives damaged, please notify us immediately. We’ll arrange a replacement or refund as needed.

Why is my discount code not working?

Discount codes may have specific terms or expiration dates. Ensure the code is entered correctly and check climbinggearbrand.com for active offers.

How do I update my account details?

You can manage your account information, including shipping addresses and payment methods, by logging in at climbinggearbrand.com.

For further assistance, explore our help center or reach out via the contact form on our website.