Return Policy

At ClimbingGearBrand.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase or order number is required for all returns.

Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:

  • Climbing gear that has been used or shows signs of wear.
  • Personalized or custom-made equipment.
  • Items purchased during clearance or final sale events.

How to Initiate a Return

  1. Visit ClimbingGearBrand.com and log in to your account.
  2. Navigate to the “Orders” section and select the item(s) you wish to return.
  3. Follow the prompts to generate a return authorization.
  4. Pack the item securely and include the original packing slip or invoice.
  5. Ship the return using a trackable shipping method.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5-7 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges
If you need to exchange an item for a different size or model, please initiate a return and place a new order on ClimbingGearBrand.com.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Need Help?
For any questions about our return policy, please reach out through our customer service portal on ClimbingGearBrand.com.

Thank you for shopping with us!